Frequently Asked Questions

Orders

How do I place an order?

Choose the product you want, select the available option, add it to your cart, and complete checkout using the payment method shown on the checkout page.

After your order is placed successfully, you will receive an order confirmation email.

Can I change or cancel my order after placing it?

Orders may be cancelled within 24 hours after purchase, as long as the order has not been processed, packed, or shipped.

If you need to cancel or change your order, please contact us as soon as possible at wxwmna@outlook.com with your order number.

Once an order has been processed, packed, or shipped, it can no longer be cancelled.

I entered the wrong shipping address. What should I do?

Please contact us immediately at wxwmna@outlook.com with your order number and the correct shipping address.

If the order has not been processed or shipped, we will do our best to update the address. Once the package has been shipped, we may not be able to change the delivery address.

Please make sure your shipping address is correct before placing your order. We are not responsible for failed delivery, delays, or lost packages caused by an incorrect or incomplete shipping address provided by the customer.

Shipping & Delivery

Where do you ship?

We currently ship to the United States.

Do you ship directly to the United States?

Yes. Orders are shipped directly to customers in the United States.

How long does shipping take?

Standard shipping usually takes 8–15 business days after the order has been processed.

Express shipping usually takes 6–10 business days after the order has been processed, where available.

Delivery times may vary depending on the destination, carrier availability, holidays, weather conditions, or other factors outside our control.

How much does shipping cost?

Standard shipping costs $8.

Orders over $75 qualify for free standard shipping.

Express shipping is available for $15 where applicable.

Will I receive tracking information?

Yes. Once your order has been shipped, you will receive a tracking number by email.

Please allow 24–72 hours for the tracking information to update after the package is handed over to the carrier.

Why is my tracking number not updating?

Tracking updates may take some time to appear after your order has shipped.

If your tracking has not updated for several days, please contact us at wxwmna@outlook.com and we will help check the status of your order.

What should I do if my package appears to be lost?

If your package appears to be lost in transit, please contact us at wxwmna@outlook.com so we can help investigate the issue with the carrier.

If the package is confirmed lost by the carrier, we will offer a suitable solution, such as a replacement or refund.

Please note that we are not responsible for packages marked as delivered by the carrier but reported as missing.

Returns & Refunds

What is your return policy?

We have a 30-day return policy. This means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be unused, undamaged, with tags if applicable, and in its original packaging. You will also need the receipt or proof of purchase.

How do I request a return?

To start a return, please contact us at wxwmna@outlook.com with your order number, the item you would like to return, and the reason for the return.

Please note that the return address will be provided after approval.

Items sent back to us without first requesting a return will not be accepted.

Who pays for return shipping?

For returns due to personal reasons, such as ordering the wrong item, changing your mind, or no longer wanting the product, the customer is responsible for return shipping costs.

For damaged, defective, or incorrect items, we will help resolve the issue at no extra cost to you.

Are original shipping fees refundable?

Original shipping fees, if any, are non-refundable for returns due to personal reasons.

What should I do if my item arrives damaged, defective, or incorrect?

Please inspect your order upon delivery and contact us immediately if the item is defective, damaged, or if you receive the wrong item.

To help us evaluate the issue, please contact us within 7 days of delivery and include your order number, a description of the issue, and clear photos or videos of the product and packaging.

Once we review the issue, we will offer a suitable solution, such as a replacement, partial refund, or full refund, depending on the situation.

Are there any non-returnable items?

Certain types of items cannot be returned, including used items, items damaged by misuse, final sale items, gift cards, personalized products, and items that are not in their original condition or packaging.

For hygiene and safety reasons, we may not accept returns on certain personal care, cleaning, or household items once they have been opened or used.

Please contact us at wxwmna@outlook.com if you have questions about your specific item.

When will I receive my refund?

We will notify you once we have received and inspected your return, and we will let you know whether the refund has been approved.

If approved, you will be automatically refunded to your original payment method within 10 business days.

Please remember that it may take additional time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we approved your refund, please contact us at wxwmna@outlook.com.

Can I exchange an item?

The fastest way to ensure you get what you want is to return the item you have. Once the return is accepted, you can make a separate purchase for the new item.

Product Questions

What products does Nabiva sell?

Nabiva offers thoughtfully designed everyday home essentials that help make your home cleaner, simpler, and more comfortable.

Is the smart trash can suitable for kitchens and bathrooms?

Yes. The smart touchless trash can is designed for daily use in kitchens, bathrooms, bedrooms, offices, and other home spaces.

How does the motion sensor lid work?

The motion sensor lid opens automatically when it detects movement nearby, allowing you to throw away trash without touching the lid.

This helps reduce direct contact and makes daily use more convenient.

Does the lid close automatically?

Yes. The lid closes automatically after use, helping keep your space clean and reducing unwanted odors.

What is the capacity of the smart trash can?

The smart trash can has a 22L capacity, making it suitable for everyday household use.

What batteries does the smart trash can use?

The smart trash can uses AA batteries.

Each order includes 4 AA batteries, so you can start using the product more easily after receiving it.

Are trash bags included?

Yes. Each order includes 5 rolls of trash bags.

What colors are available?

Available colors may include White, Gray, Khaki, and Black, depending on current stock.

Please check the product page for the latest available options.

Is the product rechargeable?

No. This product is powered by AA batteries.

Payment & Security

What payment methods do you accept?

Available payment methods will be shown at checkout.

Is my payment information secure?

Yes. Payments are processed through secure checkout providers. Nabiva does not store your full payment card information.

Customer Support

How can I contact Nabiva?

You can contact us by email at wxwmna@outlook.com.

Please include your order number if your question is about an existing order.

How long does it take to receive a reply?

We usually respond within 1–2 business days.

During weekends, holidays, or high-volume periods, response times may be slightly longer.