Shipping policy
Shipping Policy
Last updated: June 26, 2026
Thank you for shopping with Nabiva. This Shipping Policy explains how we process, ship, and deliver orders placed through our website.
Order Processing Time
Orders are typically processed within 1–3 business days after payment is confirmed.
Business days are Monday through Friday, excluding weekends and public holidays.
During peak seasons, promotional periods, holidays, or periods of high order volume, processing times may be longer than usual.
Once your order has been processed and shipped, you will receive a shipping confirmation email with tracking information, if available.
Shipping Area
At this time, we primarily ship orders within the United States.
If shipping to your location is not available at checkout, it means we currently do not support delivery to that destination.
Shipping Rates and Estimated Delivery Time
Shipping rates and estimated delivery times are shown at checkout before you complete your order.
Our current shipping options for the United States are:
Standard Shipping: $8.00 for orders from $0.00 to $74.99
Estimated delivery time: 8–15 business days
Free Standard Shipping: Free for orders of $75.00 and above
Estimated delivery time: 8–15 business days
Express Shipping: $15.00
Estimated delivery time: 6–10 business days
Please note that estimated delivery times do not include order processing time.
Delivery times are estimates only and are not guaranteed. Shipping delays may occur due to carrier delays, customs processing, weather conditions, holidays, incorrect shipping information, supply chain disruptions, or other circumstances beyond our control.
Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email with tracking information, if available.
Please allow some time for tracking information to update after your order has been shipped.
If your tracking information has not updated for several days, please contact us at wxwmna@outlook.com and we will help review the situation.
Incorrect or Incomplete Shipping Address
Please make sure your shipping address is correct and complete before placing your order.
Nabiva is not responsible for failed delivery, delivery delays, returned packages, or lost packages caused by an incorrect or incomplete shipping address provided by the customer.
If a package is returned to us because of an incorrect or incomplete address, the customer may be responsible for any additional reshipping fees.
If you notice an error in your shipping address, please contact us as soon as possible at wxwmna@outlook.com.
We will do our best to help, but we cannot guarantee that the shipping address can be changed once an order has been processed or shipped.
Order Cancellations
Orders may be cancelled within 12 hours after purchase.
Once an order has been processed, packed, or shipped, it can no longer be cancelled.
If you need to cancel an order, please contact us as soon as possible at wxwmna@outlook.com with your order number.
Lost, Delayed, or Missing Packages
If your package appears to be delayed or lost in transit, please contact us at wxwmna@outlook.com so we can help investigate the issue with the carrier.
If the package is confirmed lost by the carrier, we will offer a suitable solution, such as a replacement or refund, depending on the situation.
If tracking information shows that the package has been delivered but you cannot locate it, please first check with household members, neighbors, your building office, local delivery point, or the shipping carrier.
Nabiva is not responsible for packages marked as delivered by the carrier but reported as missing. However, we will do our best to assist you in reviewing the situation.
Damaged Packages
If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery at wxwmna@outlook.com.
Please include your order number, a description of the issue, and clear photos or videos of the product and packaging.
Once we review the issue, we will offer a suitable solution, such as a replacement, partial refund, or full refund, depending on the situation.
Customs, Duties, and Taxes
For orders shipped within the United States, customs duties or import taxes are generally not expected at delivery.
If any taxes, duties, import fees, brokerage fees, or other charges are required by local authorities or carriers, they are the responsibility of the customer unless otherwise stated at checkout.
Shipping Restrictions
Some products may not be available for shipping to certain locations due to carrier limitations, product restrictions, or other reasons.
We reserve the right to cancel or refuse orders that cannot be shipped to the provided destination.
If your order cannot be shipped, we will contact you and issue a refund for the affected item or order.
Contact Us
If you have any questions about shipping or delivery, please contact us at:
Nabiva
wxwmna@outlook.com
101, Building 8, No. 666, Hexi Village, Houdongmen, Lanshan Sub-district Office, Linyi City, Shandong Province, China