Refund policy

Return & Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it: unused, undamaged, with tags if applicable, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, please contact us at wxwmna@outlook.com with your order number, the item you would like to return, and the reason for the return.

Please note that the return address will be provided after approval.

Items sent back to us without first requesting a return will not be accepted.

If your return is accepted, we will provide instructions on how and where to send your package. For returns due to personal reasons, such as ordering the wrong item, changing your mind, or no longer wanting the product, the customer is responsible for return shipping costs. For damaged, defective, or incorrect items, we will help resolve the issue at no extra cost to you.

You can always contact us for any return questions at wxwmna@outlook.com.

Damages and Issues

Please inspect your order upon delivery and contact us immediately if the item is defective, damaged, or if you receive the wrong item.

To help us evaluate the issue, please contact us within 7 days of delivery and include your order number, a description of the issue, and clear photos or videos of the product and packaging. Once we review the issue, we will offer a suitable solution, such as a replacement, partial refund, or full refund, depending on the situation.

Returns Due to Personal Reasons

If you would like to return an item because you changed your mind, ordered the wrong item, or no longer want the product, you may request a return within 30 days after receiving your order.

The item must be unused, undamaged, and returned in its original packaging. Customers are responsible for return shipping costs for returns due to personal reasons. Original shipping fees, if any, are non-refundable.

Exceptions / Non-Returnable Items

Certain types of items cannot be returned, including used items, items damaged by misuse, final sale items, gift cards, personalized products, and items that are not in their original condition or packaging.

For hygiene and safety reasons, we may not accept returns on certain personal care, cleaning, or household items once they have been opened or used.

Please contact us at wxwmna@outlook.com if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on final sale items or gift cards.

Order Cancellations

Orders may be cancelled within 24 hours after purchase. Once an order has been processed, packed, or shipped, it can no longer be cancelled.

If you need to cancel an order, please contact us as soon as possible at wxwmna@outlook.com with your order number.

Incorrect Shipping Address

Please make sure your shipping address is correct before placing your order. We are not responsible for failed delivery, delays, or lost packages caused by an incorrect or incomplete shipping address provided by the customer.

If a package is returned to us due to an incorrect address, the customer may be responsible for any reshipping fees.

Lost Packages

If your package appears to be lost in transit, please contact us at wxwmna@outlook.com so we can help investigate the issue with the carrier.

If the package is confirmed lost by the carrier, we will offer a suitable solution, such as a replacement or refund. We are not responsible for packages marked as delivered by the carrier but reported as missing.

Exchanges

The fastest way to ensure you get what you want is to return the item you have. Once the return is accepted, you can make a separate purchase for the new item.

European Union 14-Day Cooling-Off Period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification.

As above, your item must be in the same condition that you received it: unused, undamaged, with tags if applicable, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds

We will notify you once we’ve received and inspected your return, and we will let you know whether the refund has been approved.

If approved, you’ll be automatically refunded to your original payment method within 10 business days. Please remember that it may take additional time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we approved your refund, please contact us at wxwmna@outlook.com.